Responsible Service of Gambling
COMPLIANCE & CODES OF PRACTICE
The Southside Racing Club and its venues are committed to providing the highest standards of customer care and responsible gambling.
Our Responsible Code of Conduct describes how we do this. All management and staff are educated and trained in the practice of responsible gambling and ensure our members, guests and customers visits are safe and enjoyable.
The rules and regulations relating to the safe and responsible playing of electronic gaming machines, payment of winnings policies, self-exclusion programs, and Gambler’s Help support group contact details are clearly signed throughout our venues.
The Southside Racing Club and its venues provides customers with further information regarding responsible gambling, including:
How to access the Commonwealth Government’s website ‘Understanding Money’.
How gamblers and their families or friends can find gambling support services and self-exclusion programs and the State Government’s problem gambling support website.
www.responsiblegambling.vic.gov.au
www.vgccc.vic.gov.au
www.ahavic.com.au
WAGERING & KENO RESPONSIBLE GAMBLING CODE OF CONDUCT
As part of this commitment, the Southside Racing Club have adopted the Tabcorp Wagering Division’s Responsible Gambling Code of Conduct and the Keno Responsible Gambling Code of Conduct as approved by the Victorian Commission for Liquor and Gambling Regulation (VCGLR).
WAGERING AND KENO CODE OF CONDUCT PROGRAM:
Documents below Includes Arabic, Chinese, Greek, Italian, Spanish, Turkish and Vietnamese
RESPONSIBLE GAMING CODE OF CONDUCT
As part of this commitment, the Southside Racing Club has adopted a comprehensive Responsible Gambling Code of Conduct, and a Self-Exclusion Program, and will provide the necessary resources, both financial and human, to support the proper operation and fulfilment of the Code at these premises.
A copy of the Code in English & Community Languages is available HERE
Self-Exclusion is an entirely voluntary process. It is an agreement the individual makes with themselves, for themselves. It involves no other person in any responsibilities – legal or otherwise.
The Southside Racing Club will take all reasonable steps to prevent a self-excluded person from entering and/or remaining in the gaming room. The Southside Racing Club’s management and staff ensure the availability of relevant support information for patrons within the venue.
For further information on our Self-Exclusion Program please contact our Self-Exclusion Manager on (03) 9654 3491 – 24 hour answering service.
SELF-EXCLUSION PROGRAM:
YOURPLAY – PLAY YOUR WAY
YourPlay is a personal gaming card that gives every player the power to track their playing activity over time.
For more information click the logo above or speak to one of our friendly staff.
Opening Hours
Venue open 10am-1am Sports Lounge 11am-11pmManagement reserves the right to change opening hours. Reduced hours over the Christmas/New Year period. Call to find out more.
Contact
Phone 5996 2769Email reception@silkscranbourne.com.au
Address 1475 S Gippsland Highway, Cranbourne